These terms describe the use of House of Belle’s website, salon services, retail purchases, and customer messaging.

Appointments and Payments

Appointments are subject to availability and confirmation through our booking system or team. Service prices, deposits, and applicable booking requirements are displayed during booking. Starting prices may vary with the selected style, length, materials, and stylist. We will explain and obtain approval for additional charges before providing additional services.

A valid payment method may be required to reserve an appointment. Deposits are applied toward the appointment balance.

Cancellations and Changes

Appointment deposits are non-refundable, except where a refund is required by law or we agree otherwise.

Cancellations or rescheduling with less than 48 hours’ notice may incur a fee of 50% of the booked service price. Same-day cancellations and missed appointments may incur a fee of up to 100%.

Any deposit retained will be credited toward the applicable cancellation charge rather than added to that charge. Substantial service downgrades within the cancellation window may be treated as a late cancellation of the reserved service time, as disclosed during booking.

Applicable fees and payment authorizations are presented during booking. Outstanding balances must be resolved before rebooking. Contact us promptly if you expect to arrive late.

Hair Materials and Service Preparation

Extension hair is included with applicable services as described in the booking menu. Synthetic and human-hair options are identified in the selected service or upgrade. Human-hair curls do not necessarily mean that the braid base is human hair.

We do not accept client-supplied extension hair. Please provide accurate information about your hair, recent chemical treatments, sensitivities, and relevant scalp concerns before your appointment.

Tell your stylist immediately if you experience discomfort. We may recommend modifying or postponing a service when appropriate. Salon services are not medical diagnosis or treatment.

Service Concerns

Please contact us within 24 hours of your appointment about a styling concern so we can promptly assess it and discuss an appropriate response. This request does not limit rights or remedies available under applicable law.

Retail Purchases

Product prices, availability, shipping charges, and any applicable return or exchange conditions are disclosed with the product listing or before purchase. Please contact us before purchasing if a return condition is unclear.

For damaged, defective, incorrect, or missing items, contact info@thehouseofbelle.com with your order details so we can investigate and discuss an appropriate resolution. Nothing in these terms limits rights available under applicable law or applicable marketplace protections.

Customer Messaging and AI Assistance

When you initiate a conversation or request assistance, House of Belle may respond through the relevant messaging channel about your inquiry, services, products, or appointments. Automated or AI-assisted responses may be used. You may request assistance from a team member.

An automated response does not by itself confirm an appointment, approve a refund, or change a booking policy. Confirm appointments and changes through our booking system or team.

For supported SMS or RCS conversations, reply STOP to opt out. For assistance, contact info@thehouseofbelle.com. Message frequency varies; message and data rates may apply. Delivery depends on your provider and is not guaranteed.

Starting a support conversation does not enroll you in promotional messaging. Any promotional messaging requires separate consent where applicable.

Privacy and Third-Party Services

Our Privacy Policy explains our information practices. Booking, payments, and messaging may be provided through third-party platforms, whose applicable terms and privacy notices also govern their services.

Updates and Contact

We may update these terms prospectively by publishing a revised version and effective date. Changes do not retroactively alter an existing confirmed purchase or appointment agreement.

House of Belle
2000 Willowbrook Mall, Suite 1292
Houston, TX 77070
info@thehouseofbelle.com