We want you to love your House of Belle finds. If something isn’t right, here’s how we can help.

Return eligibility

Request a return or exchange within 14 calendar days after delivery or pickup. Items must be unused, unworn, unwashed, and in their original packaging with any original tags attached. Proof of purchase is required.

For hygiene reasons, we cannot accept change-of-mind returns of worn bonnets, used hair accessories, or opened beauty and haircare products. This restriction does not apply to defective, damaged, or incorrect items.

Start a return

Email info@thehouseofbelle.com with your order number, the item you would like to return, and the reason for your request. Please contact us before mailing your return so we can provide instructions.

Approved returns may be mailed back or brought to:

House of Belle
2000 Willowbrook Mall, Suite 1292
Houston, TX 77070

Please send or bring your return within 14 calendar days after approval.

Return shipping and fees

Customers are responsible for return postage for change-of-mind returns. Original shipping charges are not refundable for these returns. In-store returns are free, and we do not charge a restocking fee.

If we sent an incorrect item or your item arrived damaged or defective, House of Belle will cover necessary return shipping and arrange a replacement or refund.

Exchanges

We accept exchanges for eligible items, subject to availability. Contact us to arrange your exchange. Any additional shipping charges will be explained before you proceed.

Refunds

After receiving and inspecting your return, we will notify you of its approval or explain why it is ineligible. Approved refunds will be issued to your original payment method within 10 business days. Your bank may take additional time to post the credit.

Salon appointments

This policy applies to retail products. Salon appointments follow the booking and cancellation terms provided when you book.