Last updated: November 2, 2026

House of Belle respects your privacy. This policy explains how we collect, use, and share personal information when you visit our website, book services, purchase products, or communicate with us.

Information We Collect

Depending on how you interact with us, we collect:

• Contact information, such as your name, email address, telephone number, and shipping or billing address.

• Appointment information, including selected services, appointment history, styling preferences, and information you submit through booking forms.

• Hair and service-preparation information you choose to provide, including hair history, scalp concerns, sensitivities, and allergies relevant to your visit.

• Transaction information, such as products purchased, payment status, deposits, refunds, and order history. Payment providers process your payment credentials through their systems.

• Communications, including inquiries, messages, attachments, and customer-service correspondence.

• Website activity and technical information, such as pages viewed, referral sources, browser and device information, approximate location, and interactions collected through cookies and similar technologies.

Please provide only information relevant to your request. Do not send passwords, full payment-card numbers, Social Security numbers, or detailed medical records through ordinary messages.

How We Use Information

We use information to:

• Schedule and manage appointments, prepare for services, and communicate booking requirements.

• Process purchases, payments, deliveries, returns, and customer-service requests.

• Understand your preferences and relevant service needs.

• Respond to inquiries and provide human or automated customer assistance.

• Send appointment confirmations, reminders, and service-related updates.

• Send promotional communications where you have subscribed or otherwise provided any required consent.

• Understand website use, measure marketing results, improve our services, protect against misuse, and maintain business records.

Service Providers and Information Sharing

We share relevant information with providers that help us operate our business. These include Squarespace for our website and online store; GlossGenius for booking, client management, payments, and communications; payment processors; shipping providers; and communication and analytics providers.

When you use Google Business Profile messaging, Google, messaging partners, and mobile carriers may process your telephone number, message content, attachments, and delivery information to provide messaging, automated assistance, and security functions.

Authorized team members access information as needed for their work. We may also disclose information to professional advisers, where legally required, to protect rights and safety, or in connection with a business transfer subject to applicable protections.

Third-party platforms also process information under their own privacy policies. Purchases or interactions through marketplaces and social platforms are subject to those platforms’ applicable notices.

Cookies and Google Analytics

Our website and booking site may use cookies and similar technologies for functionality and usage measurement.

We use Google Analytics on our GlossGenius booking site to understand visits and interactions and evaluate marketing performance. Google Analytics uses cookies and collects device, browser, and activity information.

Learn how Google processes this information:
https://policies.google.com/technologies/partner-sites

You can manage cookies through your browser settings. Blocking cookies may affect some website functions. Where available, you can also use the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout

Customer Messaging and AI Assistance

Our customer-support channels may use automated or AI-assisted responses. Messages and relevant customer information may be processed by the providers supporting those channels. A team member may review conversations and handle requests that require personal assistance.

Initiating a support conversation does not enroll you in promotional messaging. We do not share mobile messaging opt-in information or consent with third parties for their own marketing purposes. We may share it with providers as needed to deliver and administer our messaging services.

For supported SMS or RCS conversations, reply STOP to opt out. You can unsubscribe from promotional emails using the unsubscribe link. For assistance, contact info@thehouseofbelle.com.

Photos and Videos

We may take service documentation photos where disclosed. We seek separate permission before using identifiable client photos or videos for public marketing. Contact us about your permissions or a previously published image.

Retention and Security

We retain information as reasonably needed to provide services, maintain transaction records, resolve disputes, comply with obligations, and support the purposes described here. Retention periods vary by record type and provider.

We use reasonable safeguards to protect personal information. No electronic transmission or storage system can be guaranteed completely secure.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of information we maintain about you, or to withdraw an optional consent. Depending on your location and applicable law, you may have additional rights, including rights concerning portability, targeted advertising, sale or sharing of information, or an appeal of a denied request.

We will evaluate requests under applicable law and may need to verify your identity. Some information must be retained for legal, transaction, security, or recordkeeping purposes. Withdrawing consent does not affect prior lawful processing.

Children’s Information

A parent or guardian should arrange services and provide necessary information for a child. Our website and messaging channels are intended for adults managing bookings and purchases. Contact us if you believe a child has submitted personal information without appropriate authorization.

Policy Updates

We may update this policy as our services or practices change. We will publish the revised policy with an updated date and provide additional notice when required.

Contact Us

For privacy questions or requests:

House of Belle
2000 Willowbrook Mall, Suite 1292
Houston, TX 77070

Email: info@thehouseofbelle.com